1) Within 7 days
Within 7 days from the date you received your order you must Email OfficeLife customer service to obtain approval to return an item(s).
2) Returns Window
Items must be received by OfficeLife on or within 7 days from the date you first received your product(s). You must pay the cost for returning the item to OfficeLife (see item 4 below).
3) Condition of Returns
Items must be returned in an "as new" condition and housed in all original packaging, including any user guides etc. If an item is returned without original packaging, in a used condition or without user guides etc, then OfficeLife reserves the right to reject the returned item, or charge a 30% restocking fee. Any rejected item will be returned to you and your original payment for this product will be applicable.
4) Return Shipping Fee
Items must be returned at your cost to OfficeLife via courier or registered post, or similar, so you can obtain a Proof of Delivery from OfficeLife. This proves your returned items have been received by OfficeLife.
5) Returns Location
After following points 1 to 4 above, please return the item(s) to OfficeLife, Suite 106, 91 - 95 Murphy St, Richmond VIC 3121
6) Non-Returnable Items
The following items cannot for returned to OfficeLife- All types of bluetooth headsets, ear cushions, all types of microphone screens, all types of headsets for cordless phones such as M214C; all types of voice tubes, and all headsets with eartips cannot be return due to health and hygiene reasons.
OfficeLife accepts no responsibility for lost or missing returned items, and returned items are returned at your risk.
8) Restocking Fee, and shipping Fee
Every order returned will be subject to a compulsory restocking fee of $15.00 incl. GST, where applicable this includes the original shipping fee. At OfficeLife's discretion a restocking fee of 30% of the original order price for orders returned even though the product(s) satisfied the customers needs.
How will you be refunded? OfficeLife will refund an approval product return via the same method that you originally paid for your order. For example, if you paid via credit card then the refund amount will be transferred to that original credit card. EFT payments will be refunded by cheque.
10) Not a Money Back Guarantee
Please note that this is not a money back guarantee. OfficeLife does not offer a money back guarantee.