OfficeLife's Customer Satisfaction Guarantee
No quibble 7 day satisfaction guarantee for Plantronics headsets and other products sold by OfficeLife.
1) Within 7 days from the date you received your products(s) you must contact OfficeLife customer service on 1300 33 54 33 to obtain approval to return an item. At this time you must select a replacement product.
2) Items must be received by OfficeLife on or within 7 days from the date you first received your product(s). You must pay the cost for returning the item to OfficeLife (see item 4 below).
3) Items must be returned in an "as new" condition and housed in all original packaging, including any user guides etc. If an item is returned without original packaging, in a used condition or without user guides etc, then OfficeLife reserves the right to reject the returned item, or charge a 30% restocking fee. Any rejected item will be returned to you and your original payment for this product will be applicable.
4) Items must be returned at your cost to OfficeLife via registered post so you can obtain a Proof of Delivery to OfficeLife. This proves your returned items have been received by OfficeLife. Following these instructions, please return the item(s) to:
91 - 95 Murphy St
Richmond VIC 3121
5) OfficeLife accepts no responsibility for lost or missing returned items, and returned items are returned at your risk.
6) If the replacement headset you want is cheaper than your original selection the difference will be refunded less the shipping cost.
7) If the replacement headset is more expensive than the original headset you selected then you will need to pay the difference plus the additional shipping cost.
8) Please note that this guarantee does not cover Interquartz Telephones, Plantronics bluetooth headsets, Plantronics .Audio computer headsets and headsets for cordless phones such as M214C, MX500C and MX500i.
9) Please note that due to hygiene reasons, any headset with ear tips will incur a restocking fee of 30% of the original price you purchased this headset for. For example, products such as Voyager 5200, Voyager Legend and Voyager Edge are examples of 4 products subject to this restocking fee.
10) Every order returned will be subject to a compulsory restocking fee of $15.00 incl. GST and at OfficeLife's discretion a restocking fee of 30% of the original order price for orders returned eventhough the product(s) satisfied the customers needs.
11) Please note that this is not a money back guarantee. OfficeLife does not offer a money back guarantee.
To return any items to OfficeLife, please first contact:
OfficeLife customer service on 1300 33 54 33 or email firstname.lastname@example.org